COSTS

The prices shown include VAT and cover the following services:

– Mountain guide services

– Use of shared equipment

Not included:

– Ski lift tickets

– Food and accommodation expenses

– Any transportation costs

– Food and accommodation expenses for the guide

– Appropriate clothing and footwear

– Any safety equipment necessary for the activity (harness, helmet, crampons, ice axe, via ferrata kit)

– Ski or ski mountaineering equipment

– Rental of avalanche rescue kit (ARTVA, probe, and shovel)

– Anything not expressly mentioned above

 

INSURANCE

All our Mountain Guides have professional liability insurance.

Please note that the activities do not include accident insurance for participants

Participants without accident insurance, when accompanied by a mountain guide registered with the Piedmont Professional Association, may take out a policy as indicated at the following link: click here

 

BOOKING

Reservations must be made by email and must include:

  • First and last name of the customer or group representative
  • Telephone number and email address of all participants.
  • Date and chosen program
  • Agreed price

Deposit

The reservation is confirmed upon receipt of a deposit equal to 30% of the agreed price, to be paid within 48 hours. The deposit confirms the professional services of the guide for the requested activity. Failure to pay the deposit will result in the cancellation of the reservation.

Balance

The balance of the full amount must be paid within 4 DAYS of the start of the program directly at the Alagna office, by bank transfer or credit card. For accounting reasons, the balance must be paid by the person who previously paid the deposit.

 

Cancellation by the Client

If the client wishes to cancel the booking and withdraw from the contract, the following conditions will apply depending on the notice given:

More than 7 days before the scheduled activity – the client may either reschedule the activity or receive a refund of 50% of the deposit.

Between 7 and 2 days before the scheduled activity – the client may reschedule the activity using a voucher valid for the current season.

DEPOSIT NON-REFUNDABLE

If cancellation occurs within 2 days of the activity, participants must pay the full price.

All participants in the excursion are subject to the above conditions even in the event of a change in the number of participants.

If the number of participants decreases after booking, the agreed amount (deposit and balance) remains unchanged.

 

Cancellation by the organizer

In the event of cancellation by the organizer, the customer may request:

  • The postponement of the program to another date.
  • An alternative program, specifying any change in price.
  • A voucher for the amount of the chosen program, valid for the current season (reference to the opening period of the facilities).
  • Withdrawal from the contract at no additional cost and request a refund of the entire deposit paid in case of cancellation for serious reasons on the part of the guide.

Changes to the planned program during the trip

If, during the program, circumstances arise that compromise the safety of the group (weather conditions, mountain conditions, physical condition of individual group members, etc.), the guide has the right to decide to change or interrupt the planned program. This decision is final and the agreed amount must be paid in full.

 

SPECIFIC CONDITIONS FOR GROUP TRIPS

Group trips must be booked by email and confirmation will be provided upon payment of a deposit of €100 per person.

In the event of cancellation by the customer, the general cancellation policy applies.

In the event of cancellation by the organizer, the customer may request:

  • The program to be moved to another date
  • An alternative program, specifying any change in price
  • A voucher for the amount of the chosen program, valid during the current season (subject to the facilities’ opening period).
  • To withdraw from the contract at no additional cost and request a refund of the entire deposit paid in the event of cancellation for serious reasons on the part of the guide.

 

PRIVACY POLICY

INFORMATION ON THE PROCESSING OF PERSONAL DATA

Pursuant to European Regulation 2016/679, known as GDPR, we inform you that:

  • The data controller is

SCUOLA DI ALPINISMO CORPO GUIDE ALAGNA 
VIA DEI WALSER 9
13021 ALAGNA VALSESIA (VC)

 

Personal data refers to any information relating to customers, employees, suppliers, or other individuals provided by you or acquired during contractual relationships.

  • Personal data is used for the purpose of fulfilling the obligations arising from the contract, to comply with civil and tax obligations, as well as for bookkeeping and labor records.
  • The data provided is processed in compliance with current regulations, using PAPER AND ELECTRONIC tools suitable for protecting your security and confidentiality, in compliance with the minimum measures provided for by European Regulation 2016/679.

We also inform you that European Regulation 2016/679, known as GDPR, grants the data subject the right to:

  • request confirmation of the existence of personal data concerning him/her.
  • obtain information on the processing of such data.
  • request the updating, rectification, integration, erasure, anonymization, and blocking of personal data processed in violation of the law.
  • object to the processing for legitimate reasons.
  • object to the sending of advertising material or for the performance of market research or commercial communication.
  • This right can be exercised by submitting a request to the data controller or data processor.

ALAGNA VALSESIA, 13/06/2018

 

Types of data processed

Data provided voluntarily by the user

The registration of personal data, including sensitive data, on the appropriate page of the website, for the purpose of requesting services, accessing restricted areas of the website, sending newsletters, as well as the optional, explicit, and voluntary sending of emails to the addresses indicated on this website, involves the subsequent acquisition of the sender’s address, which is necessary to respond to requests, as well as any other personal data entered.

Specific summary information will be progressively reported or displayed on the pages of the website dedicated to particular services on request.

Navigation data

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters relating to the user’s operating system and IT environment.

This data is used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and is deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this possibility, the data on web contacts does not currently persist for more than seven days.

Cookies

No personal data of users is acquired by the website in this regard.

Cookies are not used to transmit personal information, nor are persistent cookies of any kind used, i.e., systems for tracking users.

The use of so-called session cookies (which are not permanently stored on the user’s computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable the safe and efficient exploration of the site.

The so-called session cookies used on this site avoid the use of other IT techniques that could potentially compromise the confidentiality of users’ browsing and do not allow the acquisition of personal data identifying the user.